Care Certificate

Helping Hands Training Specialists are now offering the Care Certificate qualification. Another professional course to help all those in the social care sector train, learn and improve their operational standards in the workplace. This will aim to provide you with the essential qualifications, knowledge and skills you and your staff need to effectively and professionally support clients in social care settings.

The Care Certificate is a nationally recognised learning qualification which is required for all those working as a healthcare assistant and an adult social care worker, undertaken as part of a new employee’s induction programme. This was developed jointly by Skills for Care, Health Education England and Skills for Health and adheres to the Chief Nursing Officer for England’s 6C’s which are care, compassion, competence, communication, courage, and commitment.

The Care Certificate is made up of 15 different standards which all care providers must adhere to throughout every aspect of their service within the health and social care sector. These standards are:

1.Understand your role

This ensures that every social care professional understands their roles and responsibilities, as well as the company's processes and procedures, focusing on the ethos and values of a social care company.

2.Your personal development

This highlights the importance of an individual’s personal development and creating a personal development plan to aid this. Continuing personal training, development and growth is a hugely important part of working within the social care sector and keeps you on top of your game throughout your career.

3.Duty of Care

This details the role that an individual has in providing necessary care to vulnerable individuals and understanding the expectation of how to reduce and assess risks. Really working to cement the understanding of the caring responsibilities for clients and service users who need care and support.

4. Equality and Diversity

This underlines the need to treat people fairly, and involve everyone in every aspect of society, valuing every individual and respecting both visible and non-visible differences. We live in a diverse and dynamic society and we should endeavour to be diverse and dynamic as well as understanding and respectful in our professional lives too.

5.Work in a person-centred way

This promotes a set of key values to support those in care. These values are individuality, independence, privacy, partnership, choice, dignity, respect, and rights. Focusing on the need to to approach social care clients/service users as people, not just numbers or diagnoses to help professionals deliver a high quality standard of care.


This highlights the importance with patients, but their family and friends as well. This covers three main areas: our words, paraphrasing and our body language. Effective communication results in effective workplaces and relationships not just professionally, but personally too.

7. Privacy and Dignity

This is composed of two values which should be upheld throughout every stage of the caregiving process. The individual should be able to identify situations where a patient’s privacy and dignity could be compromised. Working with professionals to help maintain their clients’ dignity and privacy is crucially important to supporting those in our care to lead happy lives without embarrassment or shame.

8. Fluids and Nutrition

This demonstrates the importance of hydration, nutrition, and food safety. Caregivers should support patients when giving access to food, fluids, and nutrition in accordance with their care plan. Nutrition is important in every aspect of our lives, none more so than when a person requires additional help to access the nutrition and hydration that they need to lead a healthy lifestyle.

9. Mental Health, Dementia and Learning Disabilities

This explores the needs of those living with mental health conditions, dementia and learning disabilities. Individuals should promote positive health and well-being. Ageing populations and a growing prevalence of mental health issues means that we are all very likely to know someone who may need additional help or understanding. It is important for everyone, not just social care professionals to understand disabilities and conditions that are very common in our communities and know how to best support those who may be affected.

10. Safeguarding Adults

This requires the caregivers to have an understanding on the safeguarding of adults and their best interests. Knowing how to prevent abuse towards an adult and what to do if they suspect abuse is taking place is a crucial standard to helping us keep people safe and cared for.

11. Safeguarding Children

This outlines the principles of safeguarding children and their best interests. Building on standard 10, here we look at how to keep children safe and how to recognise and report any suspected instances of abuse or neglect.

12. Basic Life Support

This helps professionals to complete training in basic life support, to meet the UK Resuscitation Council Guidelines. Here, we learn how to perform CPR and use an automatic external defibrillator (AED) to learn how to potentially save a life.

13. Health and Safety

This involves moving and assisting people and objects safely, handling hazardous substances, administering medication, risk assessments, and managing stress and their potential causes. Working to create and maintain a safe environment for everybody.

14. Handling Information

This covers the basic principles of handling information, including the storing, receiving, and recording of accurate legal documentation. Touching on all the standard GDPR regulations and legislations to help professionals maintain confidentiality.